Guide to errors (iPod Touch only)

February 9, 2008 at 8:20 pm (How to, iPod Touch, Technical Stuffs) ()

AS OF 15 MARCH 2008 I WILL NOT BE REPLYING TO THIS POST. ALL NEWER POSTS/QUESTIONS WILL BE ANSWERED IN MY OTHER TECHNICAL BLOG AT HTTP://ASK-YUSRY-ANYTHING.BLOGSPOT.COM

The follow entry for this post is here.

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I know you guys itchy fingers go and update to 1.1.3 right?

To tell you the truth, I have not heard of anyone with a success story of having their 1.1.3 running WITHOUT any problems.

Not only that, the process to go through to get to jailbroken 1.1.3 is really a pain in the ass. If I have a linux/UNIX/Mac system right now, I’ll probably try to modify some codes (that’s already released), and make it a non-wifi version.

Anyway, purpose of this post is to outline most of the errors you might encounter, and it’s solution.

Let’s get started!

Unknown error (1)

This error is irritating. If the iPod Touch can talk, it’ll probably say: “Hahahaha! Serves you right for upgrading me to 1.1.3, then trying to downgrade. Now I’m gonna tell you that, FUCK NO I’m going to let you downgrade.”

So the solution? Make your iPod Touch in DFU Mode prior to downgrading. It’s not easy to execute, some people reported to having it trying up to 16 (that’s sixteen) times before it’s successful. Remember, patience pays for your ignorance. 🙂

Error 1403 | Error (1403)

In some cases, you might hit this error. Even though you selected the right file, with the right extension, this error shows up unexpectedly.

Solution? Download the firmware again. But before you do that, make sure you clear your internet explorer cache (or firefox cache) then download the firmware again. Make sure you select the right one for the right device.

To find out if you are having the uncorrupted file, do this:

Step 1: Copy that _Restore.ipsw file into another file (you can simple copy and paste, it’s probably comes out as a “copy of…” file)

Step 2: Change the extension of that into a *.zip file. Simply rename the *.ipsw into *.zip

Step 3: Try unzipping it (as how you usually unzip files). If it unzips successfully, it’s not a corrupted file.

For a list of firmwares, visit here.

Error 1604 | Error (1604)

This error is a special case. It have something to do with iTunes. If you’re using iTunes lower that 7.5, you will need to update it. Preferably use 7.5.

Here are some related links for you to digest on.

Removing iTunes, QuickTime, and other software components for Windows XP
Error 1604 When restoring iPhone in iTunes
iPod touch not recognized in iTunes for Windows

Error 1601, Error 1602 | Error (1601), Error (1602)

This one is about the same as the above.

Recommended solution: Update to iTunes 7.5 or greater.

Error 1601 or 1602 when restoring iPhone or iPod touch in iTunes

Unknown error (0xE8000022)

You will most likely hit this error as a sync-ing problem. “Itunes could not connect to the iPod “iPod” because an unknown error occurred (0xE8000022)”

The real solution is yet to be discovered, however, I have figured some temporary workaround for it. If you know of a better solution, please do let me know.

Kills “iTunesHelper.exe” background service

It seems that something in the background is preventing your device from getting connected. Try killing all background services that have the word “iPod”, “iTunes” or “Apple” in them. Then re-launching iTunes.

Re-install iTunes

I don’t know what you’re trying to do, but if you can’t connect to the device, probably it have something to do with iTunes.

Restore your iPod

Restoring definitely helps in any situation.

Unknown error

This is a SUPER tricky one. Because there’s no related issues to this error.

Solution: Whenever you hit an unknown error (without any numbers), it’s probably because of iTunes. I suggest restarting the comp or reinstalling iTunes (preferaby 7.5). Sometimes, a simple retry might help.

Help! I got any other errors other than those listed here!

Then use the comment feature. Although it’s to comment on the post, but it have become a “I got a question!” feature. Use it well. And I’ll try my best to reply when I’m available.

Good luck!

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20 Comments

  1. aj said,

    yo i got an ipod touch with firmware version 1.1.3(4A93) and i kno how to downgrade it but all i keep getting is “unkown error 1403” and i wont let me jailbreak it. I have cleared my cache atleast “5” times and reinstalled the firmware, unfortunatley i get the same error.

    P.S. will i ever get to jailbreak it?

  2. momott said,

    Yah this is the one as you know that I have been complaining about for sometime now. When ever I use a soft upgrade/ jailbreak in my jailbroken I
    1.1.2 ipod touch, I can’t get springboard to even show up as my iPod won’t move off the apple icon. Not sure if it is an error or what but I would love to know a way to fix it.

    P.S. I tried to use the link but I can’t get winspc working, it says my connection timed out and as I said earlier it could be b/c of my crappish Internet but I don’t think that is the case. I’ll get back to you as soon as possible about it once I fix it.

  3. dermapthera said,

    Hi aj

    You keep getting Error 1403? Check your filesize.

    For 1.1.1, filesize is 150 MB (157,906,686 bytes)

    Some people get to download at around 130 MB and it just ends abruptly.

    Secondly, make sure the file you downloaded ended with “_Restore.ipsw”. If you get any other endings, change it.

    If you can’t change the extensions, you’ll need to enable it. Visit http://www.computerhope.com/issues/ch000573.htm

    Let me know of your findings.

    Cheers.

  4. aricfoster58 said,

    I have a error that says

    “Itunes could not connect to the iPod “iPod” because an unknown error occurred (0xE8000022)”

    Ive tried to reinstall itunes but it still happns

  5. dermapthera said,

    Hi aricfoster58

    I have updated my post to reflect your question.

    However, it might not be the actual solution, so if you have figured another method, do let me know.

    Thanks!

  6. abreuza said,

    dude i have the sync problem that 0xE8000022 error and i cant do nothing about it plz help us with this f****** error
    see ya

  7. dermapthera said,

    Hi abreuza

    It’s a sync problem (assuming you have figured it out). I’m still working on finding the solution to this…

    I’m sorry I couldn’t be of help. I’m also finding the answer to this problem.

    Cheers.

  8. Chris Han said,

    hey man, im also having problems with the syncing error, and its killing me man. please if you have anything for me at all, please email me at *removed*@gmail.com, thanx

  9. dermapthera said,

    Hi guys

    I’m terribly sorry but I couldn’t figure a fix quite yet.

    My only suggestion is to try to restore back, while NOT RESTORING THE BACK UP. That means, you’ll have to start it as a new device.

    If it won’t register in iTunes, you’ll need to set it to Recovery Mode. Simply press and hold both the Home and Standby (Sleep) button until the iTunes + Connector logo appears (approx 30 secs).

    If I figured out what’s happening I’ll definitely share.

    Cheers.

  10. Chris Han said,

    February 20, 2008 at 1:15 pm
    Hi guys

    “I’m terribly sorry but I couldn’t figure a fix quite yet.

    My only suggestion is to try to restore back, while NOT RESTORING THE BACK UP. That means, you’ll have to start it as a new device.

    If it won’t register in iTunes, you’ll need to set it to Recovery Mode. Simply press and hold both the Home and Standby (Sleep) button until the iTunes + Connector logo appears (approx 30 secs).

    If I figured out what’s happening I’ll definitely share.”

    Cheers.

    hey man about the restoring the back not the back up, can you describe that better, im not getting how to restore just the back. and does this process erase all the media and apps? and again can you show me how to do it?

  11. dermapthera said,

    Hi Chris Han

    If you do a restore, you will lose EVERYTHING inside your device, however, certain settings are intact (e.g. settings, I’m not sure what else though…).

    Sorry about my english. Bad english usage on my side. What I’m suggesting is to Restore the device (back, as in, again or back to original factory).

    This, however, is just a temporary fix for the syncing problem. I’m still looking for the solution. If you don’t want to lose all your media, DON’T ATTEMPT THIS, and wait for a solution.

    I hope that clarifies everything.

    Cheers.

  12. Chris Han said,

    hey, im not too smart at this ipod stuff, but ive been reading some stuff in forums about a server.plist thing? i guess some people messed around with that it fixed it.

  13. dermapthera said,

    Hi Chris Han

    Any references? I should be able to digest the information. Just let me know what are your findings.

    I haven’t heard of messing with server.plist though, I wonder what does it do…

    Well let me know if you’ve figured out anything.

    Cheers.

  14. Lucan said,

    Hi there,
    im having major difficulties with my ipod i just recently got, i left it connected lastnite to charge…and the next morning i disconnect properly, next thing i realise all my medias been deleted and when i connect it to itunes again i had to update or someting, so i did…and now its stuck in restore mode because of an error 1603!!

    HEELLPP

  15. dermapthera said,

    Hi Lucan

    Try uninstalling iTunes COMPLETELY, then restart computer, install iTunes (7.5 or the latest one, doesn’t really matter), then restart computer.

    Now connect to your USB dock connector, launch iTunes, and try restoring.

    Read my other post for steps to force restore your screwed iPod.

    Good luck.

  16. Chris Han said,

    hey its chris han again with the 0xE8000022 problem, just checking in if anyone has found a solution yet.

  17. dermapthera said,

    Hi Chris Han

    I’m suggesting that you restore your iPod Touch, and re-jailbreak it again. It’s a long tedious process — I know. But that’s the only way (for now) to remedy this problem.

    By the way, if you do attempt the restore, DO NOT RESTORE PREVIOUS BACK UP DATA. You’ll know it after you’ve completed restoring it.

    Do all your necessary jailbreak, then sync your music, videos, photos etc.

    Unless you want to wait for someone to figure out for you, I’m just giving you a credible suggestion.

    Cheers.

  18. Chris Han said,

    hmm, ill take your advice. can you tell me how to back up media and applications?

    -thanx

  19. dermapthera said,

    Hi Chris Han

    For all your medias, you can just re-sync after the restore.

    For applications, I suggest you reinstall them again. Reason? You don’t want to go through all the hassle doing the manual backup, then reinserting them, then figure out that permissions are not set, then you’ll need to reset the permissions, then you’ll need to test whether they are compatible or not.

    Before you knowing, you’re facing a new set of problems.

    Hence I strongly suggest you reinstalling the apps via Installer after you have re-jailbroken your iPod.

    I hope you understand.

    Cheers.

  20. How To Fix Ipod Error 1403 Errors - Windows Vista, Windows 7 & 8 said,

    […] Guide to errors (iPod Touch only) | d.e.r.m.a.p.t.h.e.r.a – Error 1403 | Error (1403) In some cases, you might hit this error. Even though you selected the right file, with the right extension, … “Itunes could not connect to the iPod “iPod” because an unknown error occurred (0xE8000022) … […]

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